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The House Of Saya
Home / FAQs

FAQs

Frequently Asked Questions

Awaiting Order Arrival

How can I track my order?

Once your order is shipped, a tracking link will be sent to your registered email or mobile number.

How long does delivery take?

Delivery usually takes 3–7 business days, depending on your location.

What should I do if my order is delayed?

If your order is delayed beyond the expected delivery time, please contact our customer support with your order number.

Will I be informed once my order is shipped?

Yes, you will receive a shipping confirmation along with tracking details once your order is dispatched.

Frequently Asked Questions

Ordering & Payment

How do I place an order?

Select your preferred kurti, choose the size and color, add it to the cart, and proceed to checkout to complete your purchase.

What payment methods are available?

We accept Credit/Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (available in selected locations).

Is it safe to make payments on your website?

Yes, all payments are processed through secure and trusted payment gateways.

Can I cancel or modify my order after placing it?

Orders can be canceled or modified only before they are shipped. Please contact customer support as soon as possible.

Frequently Asked Questions

After Sales

What if I receive a damaged or incorrect product?

If you receive a damaged or wrong product, please contact us within 48 hours of delivery with clear product images.

Can I exchange my kurti for another size or color?

Yes, exchanges are allowed as per our exchange policy, subject to product availability.

How can I contact customer support?

You can contact us via email, phone, WhatsApp, or the contact form on our website.

How long does it take to resolve after-sales issues?

Most after-sales queries are resolved within 24–48 business hours.

Frequently Asked Questions

Refund

What is your refund policy?

Refunds are processed as per our return policy once the returned product passes quality inspection.

How long does it take to receive a refund?

Refunds are usually processed within 5–7 business days after approval.

Will I receive a full refund?

If the product meets return conditions, a full refund will be issued. Shipping charges are non-refundable unless the product is defective.

How will I receive my refund?

Refunds are credited to the original payment method used during checkout.

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Get In Touch

B-304, Sai Ashish, Bal Rajeshwar Road, Vaishali Nagar, Mulund (W)- 400080.

+91 72668 77266

info@thehouseofsaya.com

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